At Reebok Sales Store, we understand that reliable footwear is mission-critical for professionals in tactical, military, and industrial fields. Our shipping and returns policies are designed with the same precision and efficiency you demand in your gear.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Shipping Coverage

We ship globally (excluding some Asian regions and remote areas). Tracking information will be provided for all shipments.

Returns & Exchanges

We stand behind our tactical, military, and industrial footwear with a 15-day return window from delivery date.

Return Eligibility

  • Unworn merchandise with original tags and packaging
  • Undamaged items with proof of purchase
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

  • Safety Toe Shoes with visible wear or damage to protective components
  • Custom-sized or specially ordered tactical boots
  • Items without original packaging or proof of purchase

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days with:

  • Subject: “Return Request – Order #[Your Order Number]”
  • Order number, item details, size, and reason for return
  • For exchanges: specify preferred replacement item

Step 2: Receive Authorization

Our team will respond within 24-48 hours (prioritized for military/first responders) with:

  • Return Authorization Number (RMA)
  • Prepaid return label (for defective items only)
  • Shipping instructions

Step 3: Ship Your Return

Package items securely with all original materials. Clearly mark the RMA number on the package.

Return Address:
Reebok Sales Store Returns
2475 Prospect Valley Road
ATLANTA, US 75551

Step 4: Processing & Refund

Allow 3-5 business days after we receive your return for processing. Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Exchange Process

For size exchanges of in-stock items:

  • Follow standard return process
  • Clearly indicate preferred replacement item
  • No additional shipping charges for standard size exchanges
  • Replacement ships immediately upon return receipt

Damaged/Defective Items

Contact us within 72 hours of delivery with photos of the defect. We’ll provide a prepaid return label and expedited replacement.

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Professional Sizing Tip

To ensure proper fit for tactical boots and safety shoes, consult our sizing charts carefully before ordering. Our 24/7 customer service team (with priority for military personnel) can provide professional fitting advice based on your operational requirements.

Questions? Contact our battle-tested support team at [email protected] – we respond to all inquiries within 48 hours (priority given to active duty personnel).