At Reebok Sales Store, we stand behind our tactical, military, and industrial footwear with the same commitment to excellence that our customers bring to their professions. If your gear doesn’t meet your operational standards, we’ll make it right.

1. Our Return Commitment

We accept returns and exchanges within 15 days of delivery for unworn, undamaged merchandise with original tags and packaging. Your satisfaction is mission-critical to us.

Non-Returnable Items:

  • Safety Toe Shoes with visible wear or damage to the protective components
  • Custom-sized or specially ordered tactical boots
  • Any item without original packaging or proof of purchase

2. Step-by-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Use the following template to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Reebok Sales Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item Name: [Insert] Size: [Insert] Reason for Return: [Select: Wrong Size/Defective/Other] [For exchanges only]: Preferred Replacement Item: [Insert Product Name & Size] Please provide return instructions at your earliest convenience. [Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 24-48 hours (prioritized for military/first responders) with:

  • Return Authorization Number (RMA)
  • Prepaid return label (for defective items)
  • Shipping instructions for standard returns

Step 3: Ship Your Return

Package items securely with all original materials and include the RMA number visibly on the package. Ship to:

Reebok Sales Store Returns
2475 Prospect Valley Road
ATLANTA, US 75551

Step 4: Processing & Refund

Allow 3-5 business days after we receive your return for processing. Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

3. Exchange Process

For size exchanges of in-stock items:

  1. Follow the standard return process above
  2. Clearly indicate your preferred replacement item
  3. We’ll ship the replacement immediately upon receiving your return
  4. No additional shipping charges for standard size exchanges

4. Damaged/Defective Items

If you receive defective tactical gear or safety footwear:

  • Contact us within 72 hours of delivery
  • Include photos of the defect
  • We’ll provide a prepaid return label and expedited replacement

5. International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Pro Tip for Professionals:

To ensure proper fit for tactical boots and safety shoes, consult our sizing charts carefully before ordering. Our customer service team (available 24/7 for military personnel) can provide professional fitting advice based on your operational requirements.

Questions? Contact our battle-tested support team at [email protected] – we respond to all inquiries within 48 hours (priority given to active duty personnel).