Welcome to Reebok Sales Store’s FAQ section. Here you’ll find answers to common questions about our professional-grade footwear, shipping policies, payment methods, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
Product Questions
What types of footwear do you specialize in?
We specialize in high-performance footwear for professionals and outdoor enthusiasts, including:
- Hunting Boots
- Military Boots
- Safety Toe Shoes
- Soft Toe Shoes
- Tactical Boots
Who is your typical customer?
Our footwear is designed for professionals who demand durability and performance, including:
- Military personnel
- First responders
- Industrial workers
- Outdoor enthusiasts
- Law enforcement officers
What makes your footwear different from regular shoes?
Our professional-grade footwear is crafted with:
- Premium materials for durability
- Specialized features for specific work environments
- Enhanced safety features (where applicable)
- Comfort technology for all-day wear
- Rigorous quality control standards
Shipping & Delivery
Where do you ship to?
We ship globally, though some remote areas in Asia and other regions may have extended delivery times or restrictions. Our headquarters are in Atlanta, US, but we have worldwide shipping capabilities.
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping ($12.95 USD):
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Best for professionals who need their boots quickly
- Free Shipping (on orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Best for those who can plan ahead
How long does order processing take?
All orders undergo our 3-point quality check before shipping:
- Footwear inspection for manufacturing perfection
- Proper packaging to protect during transit
- Accurate documentation for customs clearance
Pro Tip for Professionals: If you need your safety toe shoes or tactical boots by a specific date, we recommend ordering at least 3 weeks in advance and selecting standard shipping to account for both processing and transit time.
Who handles customs fees and import duties?
Customers are responsible for any import duties, taxes, or customs fees that may apply in your country. These are not included in your order total or shipping costs. We handle all necessary customs documentation and clear product classification to facilitate the process.
Returns & Exchanges
What is your return policy?
We stand behind every pair we ship with our 15-day return policy from the delivery date. If your footwear doesn’t meet your expectations:
- Contact our customer service at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions
What if I receive damaged or defective footwear?
We take great care in inspecting and packaging all orders. However, if you receive damaged or defective footwear, please contact us immediately at [email protected] with photos of the issue and your order number. We’ll work to resolve the issue promptly.
Payment & Account
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We don’t store sensitive payment details on our servers.
Can I change or cancel my order after placing it?
To change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Customer Service
How can I contact customer service?
You can reach our customer service team at [email protected]. For our military, law enforcement, and industrial customers: we appreciate your service and are committed to getting you the durable footwear you need. If you encounter any delivery issues, contact us immediately for personalized assistance.
Where is your company located?
Our headquarters are located at:
2475 Prospect Valley Road,
ATLANTA, US 75551
2475 Prospect Valley Road,
ATLANTA, US 75551
Remember: Your perfect pair of performance footwear is waiting. Browse our collection today and experience the Reebok Sales Store difference in every step.